A ticketing system is the most widely used means of communication that hosting providers offer to their clients. It is usually part of the billing account and is the very best way to deal with a problem that requires a certain period of time to investigate or that has to be escalated to an administrator. In this way, all responses added by either side will be stored in the very same location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts to perform a specific operation or to reach the company’s client care staff. In case you want to administer a couple of domains and each one is hosted in a separate account, you will need to use even more accounts simultaneously. Moreover, it can take a substantial length of time for the provider to process your ticket requests.