A ticketing system is the most widely used means of communication that hosting providers offer to their clients. It is usually part of the billing account and is the very best way to deal with a problem that requires a certain period of time to investigate or that has to be escalated to an administrator. In this way, all responses added by either side will be stored in the very same location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts to perform a specific operation or to reach the company’s client care staff. In case you want to administer a couple of domains and each one is hosted in a separate account, you will need to use even more accounts simultaneously. Moreover, it can take a substantial length of time for the provider to process your ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud hosting isn’t separate from the web hosting account. It is part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any given moment with only a couple of clicks of the mouse, without ever logging out of your hosting account. The ticketing system includes a quick-search field, so you can track down practically any ticket that you’ve opened in the past, in case you need it. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to tackle a given problem even before you actually submit a ticket. The ticket response time is no more than sixty minutes, which means that you can get swift assistance at any particular time and in case our customer service staff suggests that you should do something within your hosting account, you can do it right away without needing to sign out of the Control Panel.