A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It's a very efficient method to receive some information about the web hosting services or get some problem resolved as you're talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the reduced possibility of mistakes any time you exchange data like usernames or domain names, the more rapid response time as the communication is live as well as the fact that you don't have to stay on the chat constantly - you can do something else entirely while the representative investigates the issue involved. Furthermore, you will be able to connect with a live chat room from any computer which is connected to the web, avoiding the telephone rates that you'll have to pay in case you are calling to a different country.
Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, we supply live chat support too. You'll be able to contact us every single day, including holidays and weekends, and we will give you more details about the Linux cloud hosting that we provide if you are not among our customers yet, or about basic and billing questions in case you already have an account. Although for strictly tech issues you have to open a ticket to the tech assistance team, because such matters require additional time to be taken care of, you can still contact us on the live chat for some tech information. For instance, we can assist you to set up an e-mail address in your email client or troubleshoot a number of problems, saving you plenty of time. Even if our telephone lines are already off for the day, you can speak to a live person.