Should you ever encounter a problem with your site and be unable to fix it, ask the web hosting company’s customer support team to help you bring the website back online. A quick solution would be the best-case scenario, but lots of companies respond within 24 hours or even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be fixed without much effort, your website may not function properly or it may not be accessible at all for an extended period of time, so you may lose potential clients since it is pretty unlikely that anybody will willingly come back to a faulty site. Thus, you should make sure not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a timely manner. If a web app update does not go as planned or you erase something accidentally, for example, the site should be fixed speedily so as to avoid long downtime.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any tech support ticket that you post or any e-mail that you send is only 1 hour, even in case you contact us during weekends and national holidays. Whatever the nature of your inquiry or issue might be, we will lend you a hand momentarily and will supply you with the necessary information to solve any problem with your websites. The real reaction time typically does not surpass fifteen-twenty minutes, which implies that you can forget about waiting for hours and hours on end to get an issue fixed or even worse than that – waiting around one whole day only to obtain a reply that more information is needed while nothing is solved. We will assist you without any delay merely because we understand precisely how invaluable time can be in the dynamic Internet age. The 1-hour reply guarantee applies to any billing or technical inquiry that you might have concerning our Linux cloud hosting.