Customer Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be attended to within maximum 60 min after the trouble ticket or e–mail was received. If your issue calls for additional assistance from a server administrator, we will forward the support ticket or the email to the person in charge then leave a note to notify you that more time will be needed for arriving at the optimal solution. And if you order our Administration Services package, any of the server administration tasks included there will be performed whenever you like.
A Premium–Quality Help Desk Service
We’ll be available to you 24–7–365 to respond to any questions that you may have related to our Hosting Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need help tackling server admin procedures, you can have a glance at our Administration Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation services
A User–Friendly Help Section
We have equipped our Hosting Control Panel with an elaborate knowledgebase, which includes comprehensive explanations of all its features and functionalities. What’s more, we have shot in–depth video tutorials that will further disclose to you how to perform a particular action or troubleshoot a typically encountered problem. All the help articles and the video tutorials are easily accessible from every Hosting Control Panel section through the Help and Videos buttons located in the upper right corner.